I very much enjoyed Elder Renlund’s comments on entitlement. First, because he made clear one of the reasons why we should be very conscientious about how we give help. It affects the receiver’s spiritual progression. Second, the King Benjamin-esque tie-in to all of us who, like any Church welfare recipient, are beggars before God.
Lastly, because while he laid into bad attitudes, whining, and murmuring, his central story was about someone missing the sacrament. A story whose happy ending relied upon a saint telling the Branch President, one hopes charitably, that a priesthood holder, a deacon in this case, made a mistake in performing his calling. And a Branch President who took care to see that mistake corrected. Because people do make mistakes.
I think there was an implicit lesson, secondary to the main one about the Sacrament and the Savior, that we can and should give leaders information to help them correct mistakes. We just need to do it with the right attitude. “Don’t be whiners” does not mean “never speak up”. It means speak up with humility and charity and for the right reasons.
Keeping all this in mind would probably help ease a lot of the friction for people who feel that leaders don’t listen to them. Or for those leaders who (incorrectly) think they should not be ever told about their potential mistakes. And nobody should feel entitled. Because that makes you act like a jerk.